At Digital Forge LTD (‘we’, ‘us’, or ‘our’), we take your privacy seriously.
This document explains how and why we access, collect, store, use, and share (‘process’) your personal information whenever you use our services, including when you:
The provisions of this Policy are governed by the United Kingdom’s data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR).
This Policy also reflects the requirements of the UK Gambling Commission’s Licence Conditions and Codes of Practice (LCCP), the Advertising Standards Authority (ASA) and Committee of Advertising Practice (CAP) Codes, the Competition and Markets Authority (CMA) guidance on online endorsements, and the advertising and data collection requirements imposed by Google Ads, Microsoft Advertising, and other applicable third-party platforms under their respective advertising and data usage policies.
We are committed to the lawful and fair processing of personal data, ensuring transparency, data minimisation, purpose limitation, and appropriate technical and organisational safeguards.
If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, contact us.
All questions, requests, or complaints regarding this Policy must be submitted in writing by email to support@trustedonlinecasinouk.com or by post to Digital Forge LTD, 12 Agiou Therapontos, Morfeas Complex, Flat 2, Paphos, 8036, Cyprus.
The Services are intended solely for individuals aged 18 years or over who are resident in the United Kingdom.
Persons under 18, or residents outside the UK, are not permitted to use or register for the Services.
By using the Platform, you agree to this Privacy Policy, our Terms of Service, and our Cookies Policy, and you acknowledge that you have read and understood these terms and expressly consent to the collection, use, storage, and disclosure of your personal information in accordance with them.
We collect and process personal data directly from you and automatically when you interact with our Services.
The categories of information we collect are necessary for the lawful provision of our services, security, and compliance with UK regulatory requirements.
You are responsible for ensuring that the personal data you provide is accurate, complete, and up to date, and you must notify us of any changes.
You voluntarily provide personal data when you register on the Services, express an interest in our offerings, participate in related activities, or contact us directly.
The personal data we collect depends on your interactions with us and the Services.
It may include the following:
We do not collect or process special category (sensitive) personal data such as details about race, religion, political opinions, trade union membership, genetics, biometrics, health, or sexual orientation.
We also do not process data relating to criminal convictions or offences.
The use of such data for advertising or profiling is expressly prohibited.
The Platform does not process gambling transactions or customer payments.
However, if you make any purchases from us (for example, optional marketing or membership features, if introduced), payment data such as card number and security code may be collected and transmitted securely to licensed payment processors.
Full payment credentials are not stored on our servers. All transfers are encrypted using secure protocols compliant with PCI-DSS standards.
We automatically collect certain technical and behavioural data when you visit or use the Services.
This information does not identify you directly but may include device, location, and usage data.
We collect service-related, diagnostic, and usage data, including IP addresses, browser types, device identifiers, session duration, and pages viewed.
This is used to maintain the performance and security of the Services and for legitimate analytical purposes.
We collect information about your device, including model, operating system, browser type, Internet service provider, and general system configuration.
This helps ensure compatibility and secure operation.
We may process approximate location information derived from your IP address to ensure compliance with UK licensing and jurisdictional restrictions.
You may disable location tracking by adjusting your browser or device settings.
We use Google’s reCAPTCHA service to protect our contact and submission forms from spam and abuse.
reCAPTCHA may collect certain personal data, including IP address and device characteristics, to verify whether an interaction is made by a human user.
This processing is subject to Google’s Privacy Policy and the Google API Services User Data Policy (Limited Use).
Consent will be requested through our consent interface before enabling any non-essential Google services.
We process personal data only where lawful under the UK GDPR and the Data Protection Act 2018. The lawful bases for our processing include consent, contractual necessity, legal obligation, legitimate interests, and compliance with regulatory duties.
We use your personal data for the following purposes:
All processing of personal data is limited to what is necessary, proportionate, and compatible with the stated purposes.
Data is not used for any purpose incompatible with the original purpose of collection without a new lawful basis or valid consent.
We may disclose personal data to trusted third parties where required for lawful operation, compliance, or where you have provided explicit consent.
Disclosure may occur to the following categories of recipients:
All third-party processors are subject to contractual obligations to maintain confidentiality, implement security safeguards, and act solely under our written instructions.
We do not sell or rent personal data to third parties.
Any data sharing for marketing purposes occurs strictly on an opt-in basis under PECR.
International transfers.
Personal data may be transferred outside the United Kingdom (for example, to cloud or analytics providers based in the EEA or United States).
Where transfers occur, we ensure appropriate safeguards such as the UK International Data Transfer Addendum to the EU Standard Contractual Clauses.
All transfers are compliant with Chapter V of the UK GDPR.
The Website uses cookies and equivalent tracking technologies to enable secure operation, optimise performance, measure audience engagement, and support compliant advertising activities.
Cookies are small data files stored on your device to remember preferences and improve user experience.
Cookies are categorised as strictly necessary, performance, analytics, or marketing.
To provide the Services effectively, we use:
Non-essential cookies and tracking technologies are deployed in accordance with the UK GDPR and PECR, guided by the Information Commissioner’s Office (ICO) and advertising requirements under the CAP Code.
We operate an IAB TCF v2.2-compliant Consent Management Platform (CMP) that implements Google Consent Mode v2.
No non-essential cookies are placed until you grant explicit consent via our cookie banner.
You may withdraw consent at any time using the “Manage cookies” control on the Website.
We permit trusted third parties to use online tracking technologies for lawful purposes such as analytics, advertising, and conversion measurement.
We prohibit the use of sensitive personal data for targeting or profiling users in relation to gambling services.
The following technologies are used on the Website:
| Tool | Purpose | Privacy Policy Link |
|---|---|---|
| Google Analytics | Visitor behaviour analysis, session statistics | https://policies.google.com/privacy |
| Microsoft UET | Microsoft Ads tracking and campaign effectiveness | https://privacy.microsoft.com/privacystatement |
| Microsoft Clarity | Heatmaps, session recordings, user interface diagnostics | https://clarity.microsoft.com/terms |
| Affiliate Tracking | Attribution of referred users and affiliate payment validation | As per affiliate network policy |
| CookieYes CMP | Consent capture and enforcement under Google Consent Mode | https://www.cookieyes.com/privacy-policy/ |
You can control cookies by:
Refusing non-essential cookies will not limit your access to the Website, but certain personalised or analytical features may be unavailable.
For more detail, see our Cookies Policy.
We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to comply with legal, accounting, and regulatory obligations.
Retention periods are determined based on:
Personal data will be securely deleted or anonymised once no longer needed.
Backup data may remain in encrypted form for limited durations for disaster recovery and continuity.
Access to archived data is restricted and logged.
We maintain technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction, in accordance with Article 32 of the UK GDPR.
Our security measures include:
Although we employ robust security controls, no transmission or storage system is completely secure.
Transmission of data is at your own risk. Users are responsible for protecting their credentials and devices.
In the event of a personal data breach likely to result in a risk to individuals’ rights and freedoms, we will notify the ICO and affected individuals in accordance with Articles 33 and 34 of the UK GDPR.
We also maintain detailed internal records of security incidents.
We do not knowingly collect or process data relating to individuals under the age of 18. Access to the Website and Services is restricted to UK residents aged 18 years or older.
This restriction is essential to compliance with the Gambling Act 2005, the CAP Code (Section 16), and the Gambling Commission’s LCCP.
If we learn that personal data has been collected from an underage individual, we will:
If you believe a person under 18 has submitted personal data to us, please contact support@trustedonlinecasinouk.com immediately.
You have specific rights under the UK GDPR and the Data Protection Act 2018 concerning your personal data.
These rights are designed to give you transparency, control, and accountability over how your information is collected, used, and shared.
You are entitled to understand what data we hold about you, why we process it, and to exercise choices regarding access, correction, deletion, and restriction of that data.
We are legally required to respect and facilitate the exercise of these rights and to ensure that any requests are handled promptly, fairly, and in accordance with applicable UK data protection law.
Subject to verification, you may exercise the following rights:
You may exercise these rights by contacting us at support@trustedonlinecasinouk.com or via your account settings (where available).
We may require identity verification before fulfilling a request.
We will respond within one month of receiving a valid request.
This period may be extended by up to two additional months for complex or multiple requests, in line with Article 12(3) of the UK GDPR.
We may refuse or limit responses where:
If you are dissatisfied with our handling of your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by telephone on 0303 123 1113.
Some browsers or mobile devices allow users to send a “Do Not Track” (DNT) signal.
Because no uniform UK or international standard currently governs DNT, our Services do not respond to such signals.
You can still manage your data preferences by:
Refusal of tracking cookies will not prevent access to the Website, though certain features may not operate as intended.
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal obligations.
The revised version will be indicated by the “Last updated” date at the top.
Where material changes occur, we may notify you by email or by a prominent on-site notice.
You are encouraged to review this Privacy Policy regularly to remain informed of how we protect your personal data.
You have the right to request access to, correction of, or deletion of personal data we hold about you.
All such requests must be submitted in writing to support@trustedonlinecasinouk.com.
We may verify your identity before processing your request and will respond within the timeframes prescribed under the UK GDPR.
Data deletion requests are subject to lawful retention obligations, including recordkeeping and dispute resolution requirements.
For questions, comments, or privacy-related inquiries, complaints, or data access requests regarding this notice, users must clearly reference TrustedOnlineCasinoUK.com to ensure proper handling and direct their submission in writing to:
Digital Forge LTD
12 Agiou Therapontos, Morfeas Complex, Flat 2
Paphos, 8036
Cyprus
support@trustedonlinecasinouk.com
All submissions must include:
We may require verification of identity before responding.
Valid requests will be processed in accordance with the UK GDPR and the Data Protection Act 2018. We aim to respond within one month, extendable for complex cases.
We may decline to act on a request where:
Trusted Online Casino UK remains committed to handling all personal data fairly, transparently, and in full compliance with UK data protection law.
